FAQ
Frequently Asked Questions
- Do you have limited access based on age, gender, gender-identity, race, and nationality?
- When is the Spa open?
- Where is the Spa located?
- Do you offer any group discounts?
- What are your specials?
- What distinguishes you from other Spas?
- Do I need to make a reservation?
- What if I need to cancel my appointment?
- When should I arrive at the Spa?
- Is admission to the Spa included in the treatment price?
- What types of spa treatments do you offer?
- What should I expect?
- Do you have limited access based on age, gender, gender-identity, race and nationality?
- We at Wi Spa want everyone to experience our incredible spa experience. We also do not deny or restrict access to our facilities or services to any customer on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. Spa treatments for guests under the age of 18 must be under the supervision or consent of a parent or a guardian. Anyone who is under the age of 18 must be accompanied by an adult of the same gender in the spa and sauna area at all times (or meet under 31" height limit)
- When is the Spa open?
- Wi Spa is open 24/7 to serve you.
Days of Note : Guests will have limited usage of the Women's Jacuzzi Area every Tuesday, Thursday and Saturday from 2AM to 3:30AM for weekly maintenance. Additionally, guests will have limited usage of the Women's Jacuzzi and Women's Locker/Powder Room Area on the first Wednesday turning over into Thursday of every month from 12AM to 6AM due to regularly scheduled monthly maintenance. The Common Areas will be open for your enjoyment during these times. Please plan your visit to Wi Spa with these times in mind to assure yourself access to all the Spa has to offer. - Where is the Spa located?
- 2700 Wilshire Blvd., Los Angeles, CA 90057
Wi Spa is located in the heart of Los Angeles, and stands at the corner of Wilshire and Rampart. We border Koreatown and Westlake, and just minutes away from Hollywood, Downtown LA, Los Feliz, and Beverly Hills. - Do you offer any group discounts?
- If you’d like to arrange a day at Wi Spa for a group, please contact us at (213) 487-2700 we will gladly help you plan your day. Our Wi Spa facilities, and particularly our rooftop terrace are great for groups from 2-100 and perfect for casual get togethers with friends, family, and co-workers, and celebrations including birthdays, bridal showers, baby showers, anniversaries, or just because!
- What are your specials?
- We have many specials at Wi Spa. Please visit our Specials Page for more information.
- What distinguishes you from other Spas?
- Wi Spa takes pride in providing our customers with exceptional and luxurious services at affordable prices. We also offer many services you need, so you only need to make one step to get them done!
Our co-ed area (known to our regulars as “jimjilbang”) accommodates you and your loved ones. This spacious area holds our five exclusive saunas, the kid’s zone, the computer area, comic and book area, as well as the full-service restaurant. - Do I need to make a reservation?
- For treatments we recommend you call 213-487-2700 to check availability and make your reservation 1-2 weeks in advance. Reservations are not needed for day passes.
- What if I need to cancel my appointment?
- Cancellations are accepted up to 5:00 p.m. the day before your scheduled appointment. Those calling later than 5:00 p.m. or “no-shows” may be charged a cancellation fee.
- When should I arrive at the Spa?
- The Spa is your place to relax and unwind – feel free to arrive early and stay all day! We do ask that you check in 30 minutes before your scheduled appointment. You may lose your appointment if you do not check in at least 15 minutes prior to your scheduled service and as a courtesy to the next scheduled guest, your treatment will end on time regardless of when your service begins.
- Is admission to the Spa included in the treatment price?
- The regular daily admission fee is $25. Treatments of $90 or more waives your entrance fee. With admission you’ll receive parking, use of all spas, saunas, steam rooms, towels, and lockers.
- What types of spa treatments do you offer?
- Prices for services and products are subject to change on our website and menus without advance notice.
- What should I expect?
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A Korean Spa is unlike any other spa.
It is a mixture of an ancient bathhouse immersed in tradition and culture, with the West’s getaway filled with indulgence and relaxation. At Wi Spa, we offer a combination of both.
Behind the luxurious walls of Wi Spa, is a slice of the homeland merged with the new land: a much-enjoyed $18 million jimjilbang, a Korean-style sauna, and a full-service restaurant featuring delicacies from the native land.
This recent cultural phenomenon now deemed as the “Korean spa experience” grew out of a centuries-old tradition where families planned weekly visits to public bath-houses to scrub and be scrubbed.
In the new land, the necessity of going to a public bath-house for scrubbing has transformed into a luxury – an exhilirating daily experience with experts providing the services to all – Koreans and non-Koreans alike.
But for many who have not grown up in Korea, nor had family speak of the olden times, here are some guidelines:
A Korean spa is not for the modest.
Upon arrival, you will be given a key (in the form of a wristwatch) for your locker number, as well as your ID for the rest of your visit. You will also be given a towel and a shirt by the front desk clerk. In your specific gender level, additional towels, bathrobe, and shorts will be given. You will then put everything away in your locker and change in to the shirt and short provided.
To enter the spa and sauna on the gender segregated floors, we ask that no clothing be worn. Bathing suits are not allowed in the spas. Please shower prior to entering the spas. Most guests wrap themselves in the towels provided.
The current most popular service for women is the Buff and Aroma Massage. For $90, your entrance fee is waived and you experience the Buff – a traditional Korean technique that exfoliates and lifts impurities and dead skin from your body. In addition, a soothing aroma massage will stimulate blood circulation and soothes your muscles.
We ask that you wear the shirt and shorts provided when using any of the co-ed facilities. Please visit the exclusive saunas in the Jimjilbang – the bulgama, salt, clay, jade, and ice. Also, please taste authentic Korean cuisines from our full-service restaurant, and enjoy the sun and fresh air on our rooftop terrace.
When tired, please utilize our sleeping areas located in both the Jimjilbang and the gender levels for peace and tranquil sleeps. We also provide free wi-fi should you decide to check your email, or magazines and books for the curious minded.
All charges during your stay are made through your key and will be paid at checkout.
Should you need anything else, please ask our staff. We would be happy to accommodate your needs and making your experience at Wi Spa a wonderful one!
*Customers who have checked in before 12AM, an Over-Night Fee will be applied after 4AM.
Customers who check in after 12AM, an Over-Night Fee must be paid upfront.
Customers who have checked in before 4AM, a New Day Charge will be applied after 11AM