Terms and Regulations
- Advanced Reservations
- Cancellation Policy
- Spa Arrival
- Payment Types
- Spa Etiquette
- Guests under 18
- Health Conditions
- Cleanliness
- Loss or Damage
- Gift Certificates
- Prices
- Terms and Conditions
- Right of Refusal
- Privacy & Policy
- Advanced Reservations
- We highly recommend that you schedule your appointments at least one week in advance to ensure that your preferred time and treatment or service is available.
- Cancellation Policy
- As a courtesy to other Wi Spa guests and our therapists, please give at least a 24-hour notice of cancellation to avoid full charge. For spa packages and two or more guests coming together we require a 48-hour cancellation notice. Groups and bridal parties will require a 50% deposit at the time of booking. We do not provide refunds for cancelled or missed appointments.
- Spa Arrival
- We recommend that you check in at Wi Spa’s front desk at least 30 minutes prior to your appointment. This gives you time to enjoy a warm or cool beverage and to start the relaxation process prior to your service. Late arrival may mean reduced treatment time. After your treatment, please enjoy the spa's lounge area, or rooftop which will allow you to float back to reality at your own leisurely pace.
- Payment Types
- We accept cash, debit cards, Visa, MasterCard, Discover and American Express - with proper identification. Gratuities will be added at checkout. Gratuities cannot be included in gift cards.
- Spa Etiquette
- Our Spa environment is one of tranquility and relaxation. Please respect all spa guests' right to privacy and serenity. Please turn off all cellular phones and pagers while in the spa area and please keep voices to a whisper.
- Guests under 18
- Guests under 18 need to be accompanied by a responsible adult.
- Health Conditions
- Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation. Wi Spa is not responsible for any medical treatment upon using our facilities or services.
- Cleanliness
- In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized after every treatment and service.
- Loss or Damage
- We regret that we cannot be responsible for any loss or damage of personal articles. Please keep all valuables with you during your visit.
- Gift Certificates
- Wi Spa gift certificates are non-refundable. Gift certificates should be used within 6 months of purchase or as noted on the expiration date. Certificates may not be used to purchase or be exchanged for other gift certificates or cash. Wi Spa is not responsible for lost or stolen gift certificates. In order to protect gift card identity, please have ID available when redeeming.
- Prices
- Prices for services and products are subject to change on our website and menus without advance notice.
- Terms and Conditions
- Wi Spa reserves the right to change these terms and conditions from time to time in its sole discretion.
- Right of Refusal
- Wi Spa reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.
- Privacy & Policy
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Your Privacy
Thank you for choosing Wi Spa! It is very important to us to ensure the privacy and security of your personal information. Our privacy and security policy outlines the information we collect about you, how and why we use the information, and the choices you have to restrict our usage of this information.
Collected Information
Personal information you provide to us while creating or updating an account* and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We also use cookies** to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.
Wispausa.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court.
*You can easily update your account information by logging on to wispausa.com and clicking My Account
**Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. If you do not wish to have cookies on your system, you can set your browser preferences to disable them.
Our Email List
We offer those who sign-up for our email list advanced notice of sales, new promotions, special discounts and other Wi Spa news. Email addresses collected at wispausa.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, contact us. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.