FAQ
Frequently Asked Questions
General Questions
Do you have an age limit?
When is the Spa open?
Where is the Spa located?
Do you offer any group discounts?
What are your specials?
What distinguishes Wi Spa from other spas?
Our co-ed area (known to our regulars as “jimjilbangâ€) accommodates you and your loved ones. This spacious area holds our five exclusive saunas, the kid’s zone, the computer area, book area, as well as the full-service restaurant.
Treatment, Reservations, and Appointments
Do I need to make a reservation?
What if I need to cancel my appointment?
When should I arrive at the Spa?
Is admission to the Spa included in the treatment price?
What types of spa treatments do you offer?
What should I expect?
Behind the luxurious walls of Wi Spa, is a slice of the homeland merged with the new land: a much-enjoyed $18 million jimjilbang, a Korean-style sauna, and a full-service restaurant featuring delicacies from the native land.
This recent cultural phenomenon now deemed as the “Korean spa experience†grew out of a centuries-old tradition where families planned weekly visits to public bath-houses to scrub and be scrubbed.
In the new land, the necessity of going to a public bath-house for scrubbing has transformed into a luxury – an exhilarating daily experience with experts providing the services to all – Koreans and non-Koreans alike.
But for many who have not grown up in Korea, nor had family speak of the olden times, here are some guidelines:
A Korean spa is not for the modest.
Upon arrival, you will be given a key (in the form of a wristwatch) for your locker number, as well as your ID for the rest of your visit. You will also be given a towel and a shirt by the front desk clerk. In your specific gender level, additional towels, bathrobe, and shorts will be given. You will then put everything away in your locker and change into the shirt and short provided.
To enter the spa and sauna on the gender segregated floors, we ask that no clothing be worn. Bathing suits are not allowed in the spas. Please shower prior to entering the tubs. Most guests wrap themselves in the towels provided.
The current most popular service for women is the Buff and Aroma Massage. For $100, you experience the Buff – a traditional Korean technique that exfoliates and lifts impurities and dead skin from your body. In addition, a soothing aroma oil massage will stimulate blood circulation and soothes your muscles.
We ask that you wear the shirt and shorts provided when using any of the co-ed facilities. Please visit the exclusive saunas in the Jimjilbang – the bulgama, salt, clay, jade, and ice. Also, please taste authentic Korean cuisines from our full-service restaurant, and enjoy the sun and fresh air on our rooftop terrace.
When tired, please utilize our sleeping areas located in both the Jimjilbang and the gender levels for peace and tranquil sleeps. We also provide free wi-fi should you decide to check your email, or magazines and books for the curious minded.
All charges during your stay are made through your key and will be paid at checkout.
Should you need anything else, please ask our staff. We would be happy to accommodate your needs and making your experience at Wi Spa a wonderful one!
*Customers who have checked in before 12AM, an Over-Night Fee will be applied after 4AM.
Customers who check in after 12AM, an Over-Night Fee must be paid upfront.
Customers who have checked in before 4AM, a New Day Charge will be applied after 11AM